Big Boyz Warranty Claim - Advance Fulfillment for Hi-Lo Motor

We are sorry that you are experiencing problems with your Big Boyz product and understand how frustrating this must be for you. Please review the two warranty claim options below to determine your preferred submittal process.

Option 1: Warranty Claim Procedure for Advance Fulfillment (quickest process)

Based on your report to the NewLeaf customer service team, the issue you are experiencing with your Big Boyz product may be covered under Big Boyz's manufacturer warranty. Please note that your troubleshooting efforts were conducted with our help over the phone, but only a physical review of the unit by the manufacturer, BigBoyz, can determine whether a product replacement is covered by their warranty.

If you opt for this "Big Boyz Warranty Claim for Advance Fulfillment" option, an "Advance Fulfillment Order" will generated and shipped to you immediately. Choosing this warranty claim option assumes that the issue you have reported is covered under Big Boyz's manufacturer warranty pending a physical review of the product. It is important to know that choosing this warranty claim option assumes that the issue you have reported is covered under Big Boyz's manufacturer warranty pending a physical review of the product. The BigBoyz replacement will be shipped to you in advance of Big Boyz's physical review of your current item. A credit card is required to complete this Advance Fulfillment option, which will be entered as a new order in the amount shown based on the model selected in Step 1 above. IMPORTANT: A payment will NOT be processed to your card pending the manufacturer's physical review. If Big Boyz's physical review confirms that your issue is covered under warranty, the order amount balance will be changed to $0.00, and no payment will be processed.

By clicking "Add to Cart" and completing this BigBoyz Warranty Claim for Advance Fulfillment Order, you agree to:

1.) Return the unit for which you have reported experiencing an issue to BigBoyz within 7 business days of the arrival of your Advance Fulfillment replacement. Failure to ship the original unit within the allotted time will result in the Advance Fulfillment Order amount being processed to your credit card. IMPORTANT: Credit card numbers sometimes change or are canceled. You are still responsible for this charge via an alternative method of payment if we are unable to process payment to the credit card provided for this order.

2.) In the event that BigBoyz's physical review determines that: a.) your original Big Boyz unit is not covered under the warranty due to product misuse or damage (Overuse not associated with its original shipping, or for other reasons identified by Big Boyz to be unrelated to the manufacture of the product; you grant NewLeaf Home Medical permission to process the Advance Fulfillment "order" amount to your credit card. In this event, you will have the option of having the original unit returned to you "as is," or receive a quote for repairs. Return shipping cost will be the responsibility of the customer. IMPORTANT: The Advance Fulfillment replacement unit you receive will not be eligible for return if it has been used.

Option 2: Standard Warranty Claim Inspection Procedure (slightly longer process)

• Free shipping on orders over $75
• $8.90 Flat Rate* for most items/orders under $75 unless otherwise stated 
• 48 Contiguous United States only. Call for freight quote on orders shipping to Alaska or Hawaii.
• Additional shipping charges apply for items marked "Oversized" and/or "Overweight" and for destinations in Alaska, Hawaii and US territories. Express shipping is not available for freight items that weigh over 100 lbs. We do not ship outside of the United States.
• You have 30 calendar days to return an item from the date you received it, unless otherwise stipulated by the manufacturer.
• Items must be returned in New, Unused and Resalable Condition, and in its Original Manufacturing Packaging. Manufacturers will not grant returns if the original packaging has been discarded.
• There are certain products that are inherently Non-Returnable due to the nature of the product, sterile/hygienic concerns, or for custom-built reasons. These products include: Mattresses; Mattress Pads; Bath Lifts; Incomplete Case Packs; and other items that may have medical device return restrictions from the manufacturer.
• If a Case Pack item packaging has been opened, or if a Mattress or Bathroom Product has been put into service, it is NOT eligible for return.

Check out on shipping, and returns pages for more info.