Kangaroo Connect Pump Manual & Quick Guide

Here's the official Kangaroo™ Connect enteral feeding pump operator manual, a quick summary, an alarm troubleshooting table, and the Connect feeding sets we carry.

Official Kangaroo Connect operator manual

Download the Kangaroo Connect Operator Manual (PDF, about 3 MB) from Cardinal Health.

Quick summary

  • Set-up: power on → choose Keep or Clear Settings → load the set cassette following the on-screen animation → hang the bag so the fluid starts about 10 inches (25 cm) above the top of the pump → Auto Prime (or Hold to Prime) → Adjust Rate → Start.
  • More Options: clear amount fed, view up to 72 hours of history, airplane mode, brightness, prime.
  • Lock Screen: press and hold Lock Screen for 5 seconds (same to unlock) — handy in a backpack.
  • Silence Alarm pauses alarm audio for 2 minutes; alarms can't be permanently muted.
  • Low battery appears at about 30 minutes remaining; about 7 hours of charging gives a full charge.

Kangaroo Connect alarms & troubleshooting

Screen / alarm What it means What to try (per the manufacturer manual)
Feed Complete / Feed Incomplete A dose or bolus finished, or was interrupted. Press Done; for an incomplete feed choose Resume or Restart.
Pump Inactive No input for more than 10 minutes. Press Continue.
Low Battery About 30 minutes of battery left. Plug in the power adapter (about 7 h to full). If plugged in, make sure the plug (or the charging hub) is fully seated.
Feed Bag Empty Bag empty, or heavy foam/bubbles. Refill; if formula remains, remove the cassette, clear bubbles and reload or use a new set. If unresolved, use a different pump.
Patient Tube Blocked Clog between the pump and the patient. Remove the cassette, find and clear the blockage, clean and dry the sensor pocket, reload; or load a new set, prime, Continue.
Supply Tube Blocked Blockage or kink between the bag and the pump. Check and clear the tubing; if not fixable, load a new set.
Rotor Stuck Unusual resistance on the rotor, usually formula build-up. Clean the rotor and rotor shaft. If unresolved, use a different pump.
Cassette Dislodged The cassette magnet isn't properly seated. Reload the cassette; check the black magnet is present; or load a new set, prime, Continue.
Cassette Error Unusual rotor condition — often a primed set left installed through a power-up. Unload and reload the cassette; check the set; load a new set if needed.
Dead Battery (red) Battery failure imminent; feeding has been interrupted. Plug the pump into a wall outlet.
System Error (red) General error; an error number is shown. Power down; note the number for Cardinal Health customer service.
Settings Locked Lock Settings was enabled in Biotech mode. Settings can't be changed until it is disabled in Biotech mode (ask your provider).

Compatible Kangaroo Connect feeding sets

Other Kangaroo pump guides: OMNI · Joey · ePump

Need feeding sets or help ordering?

Questions about which set fits your pump? Contact NewLeaf Home Medical and our team will help you match the right set before you order.

This guide summarizes the manufacturer's published instructions for convenience. It is not medical advice and does not replace the official Instructions for Use or your clinician's or home-care provider's directions. If an alarm can't be resolved, stop the pump and use a different pump, then contact your provider or Cardinal Health customer service (the number is in your manual). Kangaroo™ is a trademark of Cardinal Health; NewLeaf Home Medical is an independent retailer.