Kangaroo Joey Pump Manual & Quick Guide

Here's the official Kangaroo™ Joey enteral feed and flush pump operating manual, a quick summary, an alarm/error troubleshooting table, and the Joey feeding sets we carry.

Official Kangaroo Joey operating manual

Download the Kangaroo Joey Operating Manual (PDF, about 14 MB) from Cardinal Health.

Quick summary

  • The Joey is a portable pump for continuous or intermittent feeding, with automatic flushing when used with Joey feed-and-flush sets.
  • It runs on A/C power or its built-in rechargeable battery; it can be mounted with the included pole clamp or set on a flat surface.
  • Status light: green = normal; yellow = hold, low battery or a medium-priority alarm; red = high-priority alarm (System Error, Pump Set Dislodged, Rotor Error).
  • NewLeaf no longer sells the Joey pump itself, but we carry Joey feeding sets (below).

Kangaroo Joey alarms & error screens

Screen / alarm What it means What to try (per the manufacturer manual)
System Error (high priority) General error; an error number is shown. Power off and on to try to clear it. If it can't be resolved, power off and use a different pump; note the error number for Cardinal Health customer service.
Hold Error Pump left on HOLD with no input for more than 10 minutes. Press CONTINUE to return to the previous screen and resume or schedule the feed.
Rotor Error (high priority) The set tubing no longer has enough tension on the rotor. Check the set isn't damaged and re-load the tubing around the rotor; press CONTINUE. If unresolved, use a different pump.
Feed Error Formula not being delivered: bag empty, clog between bag and pump, or heavy foam/bubbles. Refill the bag; clear bubbles and reload the set or use a new set; find and clear the clog; prime and press CONTINUE. If unresolved, use a different pump.
Flush Error Flush not being delivered: flush bag empty or clog between flush bag and pump. Refill the flush bag; clear bubbles/clog or load a new set; prime and press CONTINUE. If unresolved, use a different pump.
Flow Error Clog between the pump and the patient. Find and clear the blockage; clean and dry the valve pocket (dampness/dirt can cause false errors); load a new set, prime, CONTINUE. If unresolved, use a different pump.
Pump Set Dislodged (high priority) The black ring retainer (MISTIC) isn't seated in its pocket. Re-seat the retainer; if needed load a new set, prime, CONTINUE. If unresolved, use a different pump.
Battery Low About 30 minutes of battery left; alarm beeps continuously. Plug in the A/C adapter (6 hours for a full recharge). If it appears while plugged in, push the plug fully in.
Set Use > 24 Hours (info) Icon blinks when a set has run 24+ hours. Informational — the manufacturer recommends replacing the set after 24 hours of use.
Feeding Complete (info) Programmed feed finished. Power down, or press CONTINUE to return to the set-loaded menu.

Compatible Kangaroo Joey feeding sets

Other Kangaroo pump guides: OMNI · ePump · Connect

Need feeding sets or help ordering?

Questions about which set fits your pump? Contact NewLeaf Home Medical and our team will help you match the right set before you order.

This guide summarizes the manufacturer's published instructions for convenience. It is not medical advice and does not replace the official Instructions for Use or your clinician's or home-care provider's directions. If an alarm can't be resolved, stop the pump and use a different pump, then contact your provider or Cardinal Health customer service (the number is in your manual). Kangaroo™ is a trademark of Cardinal Health; NewLeaf Home Medical is an independent retailer.